Get in Touch With Us
Whether you've been browsing our free spins breakdowns, have a question about a specific casino's terms, or want to flag something that doesn't look right, this page tells you how to reach us and what to expect in return. We cover US-facing online casinos, and our readers come with real questions — we take those seriously.
How to Reach the Team
Email is the most direct route to us. Write to [email protected] and a real member of the team will read your message. We aim to respond within two working days. During periods of high volume it may take a little longer, but we will always follow up.
To help us get back to you faster, include a short description of what your message is about in your subject line — for example, whether it's a question about a casino review, a correction, or something else entirely.
What You Can Write to Us About
We hear from readers for a wide range of reasons. All of the following are welcome:
- Questions about our reviews — If something in our casino comparisons, free spins assessments or bonus breakdowns isn't clear, ask us to explain it.
- Corrections and accuracy concerns — Spotted a bonus figure, term or regulatory detail that looks out of date? We take accuracy seriously. Flag it and we'll look into it promptly.
- Responsible gambling concerns — If gambling has stopped being enjoyable for you or someone you know, mention it in your message and we'll point you to the right support resources, including the National Problem Gambling Helpline at 1-800-522-4700 and the National Council on Problem Gambling at ncpgambling.org.
- Editorial feedback and suggestions — If there's a topic, casino, or state-specific regulation you'd like us to cover, let us know. Reader input shapes what we write about.
- Partnership and commercial enquiries — If you represent a brand and want to understand how this site works, introduce yourself and outline your proposal. We'll assess it against our editorial standards.
- General feedback — If something on the site helped you make a better-informed decision, or if it fell short, we want to hear both.
What Happens After You Write to Us
Your message goes to a member of our editorial team, not an automated inbox. We read what you've written before replying, so there's no copy-and-paste response waiting for you. Our target is two working days for a first reply, with follow-up where the conversation needs it.
If your message concerns a factual error, we'll investigate it against the sources available to us. Where a correction is warranted, we update the relevant content and note what changed. We don't quietly amend pages and pretend nothing happened.
A Word on How This Site Works
US Online Casinos researches and reviews online casinos available to residents of the United States, with a particular focus on free spins offers, welcome bonuses and the terms that attach to them. The casinos listed on this site are available only to adults who meet the legal gambling age in their state — typically 21 — and who are physically located in a jurisdiction where online casino gambling is permitted.
Our rankings reflect editorial assessment based on factors including licence standing, bonus terms, game range, payment options and responsible gambling tools. Some casinos featured on this site have a commercial relationship with us — we may earn a commission if you sign up through one of our links. That relationship does not determine where a casino ranks. Casinos are assessed on merit, and every recommendation on this site carries at least one honest limitation.
If you have concerns about how that works in practice, this is exactly the kind of thing we're happy to discuss by email.
Responsible Gambling Resources
If you or someone close to you is struggling with gambling, please reach out to one of the following organisations. They offer free, confidential support:
- National Problem Gambling Helpline: 1-800-522-4700 (call or text, 24/7)
- National Council on Problem Gambling: ncpgambling.org
- Gamblers Anonymous: gamblersanonymous.org
Most licensed US online casinos also provide self-exclusion programmes, deposit limits and session time controls directly within the account settings. If you need guidance on how to access those tools on a specific platform, include the casino name in your message and we'll help where we can.
Thank you for taking the time to visit this page. The team at US Online Casinos looks forward to hearing from you.